The Canadian Food Inspection Agency (CFIA) understands that access to information is key for industry to understand and comply with regulatory requirements. We have also heard from industry that there is a desire for timely and consistent responses to enquiries, especially for questions of a technically complex nature.
In response, we have established a centrally coordinated enquiry process: Ask CFIA. We would like to welcome the maple industry to use this new service.
An information package is attached, and more information is available at www.inspection.gc.ca/AskCFIA . We invite you to share these documents with your members to further explain ‘Ask CFIA’.
We are phasing in this approach with select sectors, and by doing so we will be able to test if the quality and quantity of our web tools, guidance and other communications materials and response channels are meeting your sectors’ needs. We have already introduced the service to certain other industry associations.